TikTok
TikTok Shop - Customer Experience Strategy & Product Lead
Seattle, Washington · Full-time · Posted Oct 28, 2026
- Experience
- 5+ years of relevant experience in product management, service strategy, customer experience, service operations, or a related field.
- Education
- Bachelor's degree.
About the job
Own TikTok Shop’s after-sales service strategy and turn customer and operational needs into scalable policies, processes, and product solutions.
What you'll do
- Identify customer-journey gaps and develop service strategies, policies, processes, and scalable solutions.
- Define product strategies, requirements, and roadmaps; lead cross-functional execution from problem identification through launch and iteration.
- Establish success metrics and use data, experimentation, and customer insights to measure impact and improve outcomes.
What they ask for
- Bachelor's degree.
- 5+ years of relevant experience in product management, service strategy, customer experience, service operations, or a related field.
- Strong analytical, strategic, logical reasoning, and structured problem-solving skills; ability to translate business and customer needs into product strategies, requirements, and roadmaps.
- Strong cross-functional leadership and stakeholder management skills; fluency in Mandarin and English, including business terminology.
Nice to have
- Ability to articulate strategy, influence stakeholders, and drive alignment across diverse teams.
- Ownership of complex, high-impact initiatives in a fast-paced and ambiguous environment.
Model-written summary · the original posting is authoritative