TikTok
TikTok Shop - Customer Experience Strategy & Product Program Manager
San Jose, California · Manager · Full-time · Posted Oct 28, 2026
- Experience
- 3+ years of relevant experience.
- Education
- Bachelor's degree.
About the job
Develops and improves TikTok Shop after-sales customer experience strategies, translating customer and business insights into service policies, processes, and product solutions.
What you'll do
- Develop after-sales strategies and identify customer journey gaps to improve customer experience and operational efficiency.
- Translate service strategies into product requirements and features, partnering with engineering, design, and operations teams to deliver them.
- Define success metrics, analyze impact, and refine strategies and features through data analysis and experimentation.
What they ask for
- Bachelor's degree.
- 3+ years of relevant experience in product management, service strategy, customer experience, service operations, or a related field.
- Strong analytical, logical reasoning, and structured problem-solving skills.
- Fluency in Mandarin and English, including communicating business terminology; strong cross-functional collaboration and stakeholder management skills.
Nice to have
- Ability to translate business and service needs into product features and drive execution from concept to launch.
Model-written summary · the original posting is authoritative