TikTok
TikTok Shop - Customer Experience Strategy & Product Program Manager
Seattle, Washington · Manager · Full-time · Posted Oct 28, 2026
- Experience
- 3+ years of relevant experience in product management, service strategy, customer experience, service operations, or a related field.
- Education
- Bachelor's degree.
About the job
Develops and optimizes TikTok Shop after-sales customer experience strategies, translating customer journey insights into service policies, processes, and product features.
What you'll do
- Develop after-sales service strategies based on customer needs, business priorities, and data.
- Identify customer journey gaps and design policies, processes, and solutions to improve experience and operational efficiency.
- Define success metrics, assess impact, and optimize strategies and product features through data analysis and experimentation.
What they ask for
- Bachelor's degree.
- 3+ years of relevant experience in product management, service strategy, customer experience, service operations, or a related field.
- Strong analytical, logical reasoning, and structured problem-solving skills.
- Fluency in Mandarin and English, including business terminology; strong cross-functional collaboration and stakeholder management skills.
Nice to have
- Ability to translate business and service needs into product features and drive execution from concept to launch.
Model-written summary · the original posting is authoritative