TikTok
TikTok Shop - FBT Fulfillment Speed & Quality Control Manager
Fontana, California · Manager · Full-time · Posted Oct 28, 2026
- Experience
- 5+ years in e-commerce logistics/supply chain operations or quality management, including at least 2 years in warehouse-transportation handover or line-haul management.
- Education
- Bachelor's degree or above; Supply Chain Management, Logistics Engineering, Industrial Engineering, Statistics, or related fields preferred.
About the job
Designs and manages fulfillment handover speed standards, monitoring, and exception resolution across TikTok Shop FBT’s transportation nodes.
What you'll do
- Set handover SOPs, delivery standards, wave synchronization rules, cutoff times, and lane-specific SLA targets; improve sorting center inbound appointments.
- Build KPI dashboards and carrier data integrations for real-time scan visibility; create tiered alerts and speed analysis reports.
- Develop exception response SOPs, conduct root-cause analysis and on-site quality audits, and drive corrective actions through closure.
What they ask for
- End-to-end process design and SOP development capability, with familiarity with wave management and inbound appointment logic.
- Proficiency in Excel for data analysis and dashboard building, and in PDCA, Six Sigma, 5-Why, Fishbone Diagram, and other quality analysis methodologies.
- Excellent cross-functional coordination and stakeholder management skills, with ability to make quick decisions and drive closure during unexpected exceptions.
Nice to have
- SQL or Python skills; degree in Supply Chain Management, Logistics Engineering, Industrial Engineering, Statistics, or a related field.
- Experience in FBA Placement & Speed or Amazon SC/ICQA; building TMS, WMS, or order tracking systems; carrier management; or Six Sigma Green Belt/Black Belt or PMP certification.
Tools
Excel, SQL, Python, TMS, WMS
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