TikTok
TikTok Shop - Fulfillment Centers Operations Associate, Merchant Support
Carol Stream, Illinois · Full-time · Posted Oct 28, 2026
- Education
- Bachelor’s degree or above.
About the job
Supports daily fulfillment center operations across the U.S. Midwest, Southeast, and South regions by resolving exceptions, coordinating partners, and improving merchant and customer service.
What you'll do
- Manage inbound and outbound exceptions and coordinate issue resolution within SLA targets.
- Work with site managers, logistics partners, and internal teams to improve SOPs, KPIs, and operational processes.
- Monitor returns, site issues, and performance metrics to ensure service levels are met or exceeded.
What they ask for
- Bachelor’s degree or above.
- Experience in warehouse management, merchant success, or customer experience within a logistics framework, focused on small and medium-sized one-piece dropshipping business.
- Strong problem-solving skills and attention to detail.
Nice to have
- Experience in retail e-commerce logistics in a warehouse setting.
- Success in a fast-paced operational environment and effective cross-functional collaboration.
Model-written summary · the original posting is authoritative