TikTok
TikTok Shop - Fulfillment Centers Operations Associate, Merchant Support
Middlesex, New Jersey · Full-time · Posted Oct 28, 2026
- Education
- Bachelor’s degree or above.
About the job
Supports daily fulfillment center operations across U.S. Midwest, Southeast, and South regions by resolving logistics exceptions, coordinating with partners, and improving merchant and customer experience.
What you'll do
- Manage inbound and outbound exceptions and coordinate resolution with merchant, quality, site, and logistics teams within SLA targets.
- Monitor returns, site performance metrics, and on-site issues; collaborate to meet service levels.
- Improve operational processes and SOPs with site managers, logistics partners, and cross-functional teams.
What they ask for
- Bachelor’s degree or above.
- Experience in warehouse management, merchant success, or customer experience within a logistics framework, focusing on small and medium-sized one-piece dropshipping business.
- Strong problem-solving skills with attention to detail.
Nice to have
- E-commerce logistics experience, including retail e-commerce logistics in a warehouse setting.
- Success in a fast-paced operational environment and effective cross-functional collaboration.
Model-written summary · the original posting is authoritative