TikTok
TikTok Shop - Fulfillment Optimization Manager, Data & Analytics
Seattle, Washington · Manager · Full-time · Posted Oct 28, 2026
- Experience
- 5+ years in fulfillment, last-mile, transportation, supply chain, or e-commerce operations.
About the job
Leads data-driven performance improvement across TikTok Shop’s last-mile providers and fulfillment operations, turning analysis into scalable service and operational improvements.
What you'll do
- Monitor last-mile provider performance and analyze service gaps across carriers, regions, routes, and fulfillment flows.
- Partner with Operations, Product, Data Science, and Quality to improve fulfillment decision logic and drive performance plans.
- Build dashboards and reporting, and lead business reviews with internal teams and external partners.
What they ask for
- 5+ years in fulfillment, last-mile, transportation, supply chain, or e-commerce operations, with ownership of performance improvement initiatives.
- Strong analytical skills and experience using SQL, Python, and data visualization tools to solve operational problems.
- Experience with root cause analysis and translating insights into measurable process, service, or cost improvements.
- Understanding of operational KPIs and service provider performance management, including SLA design, carrier scorecards, and escalation mechanisms.
Nice to have
- Experience with R or other analytical tools for data analysis and automation.
- Experience with last-mile routing, network planning, capacity management, fulfillment decision systems, or logistics service providers.
Tools
SQL, Python, R
Model-written summary · the original posting is authoritative