TikTok
TikTok Shop - Fulfillment Quality Control Specialist
Fontana, California · Full-time · Posted Oct 28, 2026
- Experience
- 3+ years of experience in warehouse quality control, fulfillment operations, inventory management, or process improvement.
- Education
- Bachelor's degree in Supply Chain Management, Logistics, Quality Management, Industrial Engineering, or a related field.
About the job
Improves order fulfillment quality and inventory accuracy across fulfillment centers by investigating defects, conducting audits, and driving corrective actions with logistics service providers and operations teams.
What you'll do
- Monitor fulfillment quality metrics and investigate missing, wrong, or damaged items to identify root causes.
- Conduct fulfillment center audits and develop corrective and preventive actions with logistics service providers and operations teams.
- Standardize quality reviews and SOPs, and improve packaging, inventory control, and warehouse handling practices.
What they ask for
- Bachelor's degree in Supply Chain Management, Logistics, Quality Management, Industrial Engineering, or a related field.
- Strong understanding of warehouse fulfillment processes, inventory accuracy, and operational quality metrics.
- Strong analytical, investigative, and root cause analysis skills.
- Ability to coordinate with LSPs and cross-functional teams to drive quality improvements.
Nice to have
- Experience in e-Commerce fulfillment quality management, 3PL operations, or warehouse auditing.
- Familiarity with WMS, inventory reconciliation, CCTV-based investigations, quality auditing, CAPA, SOP standardization, or Lean/Six Sigma.
Tools
WMS, CCTV, CAPA (Corrective and Preventive Action), Lean/Six Sigma
Model-written summary · the original posting is authoritative