TikTok
TikTok Shop - Head of Listing Quality - US
Seattle, Washington · Director · Full-time · Posted Oct 28, 2026
- Experience
- 7+ years; people management experience required.
- Education
- Bachelor’s degree or above, or equivalent practical experience.
About the job
Leads TikTok Shop’s US listing quality strategy, governance, and team, improving product information and the buyer and seller experience through scalable processes and platform solutions.
What you'll do
- Set listing quality priorities and oversee quality issues across listing creation, review, discovery, and distribution.
- Build scalable quality frameworks, processes, and controls, partnering with cross-functional teams on platform-level solutions.
- Manage and develop the listing quality team and provide expertise on US listing quality expectations.
What they ask for
- Bachelor’s degree or above, or equivalent practical experience.
- 7+ years in e-commerce marketplace governance, listing or content quality, product operations, trust and safety, seller governance, risk management, or a related field.
- People management experience, including leading, coaching, and developing teams.
- Strong understanding of listing quality and ability to translate quality and experience requirements into scalable processes and controls.
Nice to have
- Experience supporting US marketplaces, e-commerce, social commerce, or online platform quality programs.
- Experience using AI, automation, or data-driven detection to improve quality review, monitoring, and operational efficiency.
AI focus
Use AI, automation, or data-driven detection to improve quality review, monitoring, and operational efficiency (preferred experience).
Model-written summary · the original posting is authoritative