TikTok
TikTok Shop - Logistics Operations Strategy & Service Excellence Manager
Seattle, Washington · Manager · Full-time · Posted Oct 28, 2026
- Experience
- 5+ years in operations, logistics, e-commerce, or related fields.
About the job
Owns and improves TikTok Shop logistics service performance and seller experience by optimizing operations, processes, vendor delivery, and service tools.
What you'll do
- Manage logistics service performance and BPO/vendor operations, including SOPs, quality standards, and performance monitoring.
- Identify seller pain points and operational root causes, then improve service processes, workflows, and cost control.
- Partner with Product and Engineering to improve CRM tools, simplify workflows, and drive automation and efficiency.
What they ask for
- Proven ability to own and improve service performance or operational metrics in a complex environment.
- Strong problem-solving skills, including root-cause analysis and structured improvements.
- Experience working cross-functionally with Product, Engineering, and Operations teams.
- Ability to lead end-to-end initiatives and use data to monitor performance, identify trends, and support decisions.
Nice to have
- Experience managing BPO/vendor operations and improving performance and quality.
- Experience in logistics, aftersales, or seller service operations; CRM, tooling, or automation experience is also preferred.
Tools
CRM
Model-written summary · the original posting is authoritative