TikTok
TikTok Shop - Logistics Solution Manager
Seattle, Washington · Manager · Full-time · Posted Oct 28, 2026
- Experience
- 5+ years.
About the job
Designs and manages scalable logistics operations and service-provider solutions for TikTok Shop in North America, improving delivery reliability, cost, and merchant experience.
What you'll do
- Design logistics processes, SOPs, dashboards, and SLAs across transportation and delivery stages.
- Manage carriers and other logistics providers, coordinating performance reviews, issue resolution, and service improvements.
- Monitor operational performance and costs, lead root-cause analysis, and implement improvements with internal teams and compliance partners.
What they ask for
- 5+ years of experience in logistics operations, transportation management, supply chain operations, logistics program management, or e-Commerce logistics.
- Direct North American market experience with transportation operations, consolidated shipping, linehaul, compliance handoff, or logistics coordination.
- Understanding of carrier operations, warehouse handoffs, transportation milestones, SLA design, and exception management.
- Ability to build operating processes and strong analytical and cross-functional communication skills.
Nice to have
- Knowledge of the North American logistics market, provider capabilities, operating models, and cost-service benchmarks.
- Experience integrating multiple providers into e-Commerce logistics offerings or systematizing logistics solutions.
Model-written summary · the original posting is authoritative