TikTok
TikTok Shop - Logistics Solution Manager
Seattle, Washington · Manager · Full-time · Posted Oct 28, 2026
- Experience
- 5+ years in logistics operations, transportation management, supply chain operations, logistics program management, or e-Commerce logistics.
About the job
Designs and manages North American logistics operations and provider solutions for TikTok Shop, improving cost, reliability, delivery experience, and compliance.
What you'll do
- Design logistics processes, SOPs, dashboards, and SLAs across transportation and delivery stages.
- Manage logistics service providers and coordinate internal teams to resolve issues and improve service.
- Monitor performance and costs, identify root causes, and implement operational improvements while ensuring compliance.
What they ask for
- Direct North American experience with transportation operations, consolidated shipping, linehaul, compliance handoff, or logistics coordination.
- Understanding of carrier operations, warehouse handoffs, transportation milestones, SLA design, and exception management.
- Ability to design operational processes and turn ambiguous needs into executable SOPs, SLAs, and provider-management routines.
- Strong analytical, communication, and cross-functional collaboration skills.
Nice to have
- Experience integrating multiple logistics providers into e-commerce merchant offerings or productized logistics solutions.
- North American logistics-market knowledge, including compliance, geography, provider capabilities, and cost-service benchmarks.
Model-written summary · the original posting is authoritative