TikTok
TikTok Shop - Logistics Solution Manager
Los Angeles, California · Manager · Full-time · Posted Oct 28, 2026
- Experience
- 5+ years; no alternatives stated.
About the job
Designs and manages scalable logistics operations and provider solutions for TikTok Shop merchants in North America, improving cost, delivery performance, reliability, and customer experience.
What you'll do
- Design logistics processes, SOPs, SLAs, dashboards, and service-provider routines across transportation and delivery stages.
- Manage carriers, brokers, warehouse partners, and other vendors; monitor performance, resolve issues, and drive service improvements.
- Analyze operational performance and costs, coordinate cross-functional improvements, and support compliance-related logistics operations.
What they ask for
- 5+ years of experience in logistics operations, transportation management, supply chain operations, logistics program management, or e-Commerce logistics.
- Direct experience with transportation operations, consolidated shipping, linehaul, compliance handoff, or logistics coordination in the North American market.
- Strong understanding of carrier operations, warehouse handoffs, transportation milestones, SLA design, and operational exception management.
- Ability to design processes and strong analytical and cross-functional communication skills.
Nice to have
- Experience integrating multiple logistics providers into an e-Commerce merchant offering or systematizing logistics solutions.
- Knowledge of North American logistics, compliance requirements, geography, carrier coverage, and service-level trade-offs.
Model-written summary · the original posting is authoritative