TikTok
TikTok Shop - Merchant Growth Strategy Operations Manager, Platform Logistics
Los Angeles, California · Manager · Full-time · Posted Oct 28, 2026
- Experience
- At least 2 years in one or more of the stated fields.
- Education
- Bachelor’s degree or above.
About the job
Drives merchant adoption, conversion, and retention for TikTok Shop logistics services through data analysis, merchant research, growth strategy, and cross-functional project execution.
What you'll do
- Analyze logistics usage, merchant behavior, and business performance to identify growth opportunities and recommend actions.
- Design and execute merchant growth strategies, including conversion, activation, incentives, and education campaigns.
- Manage cross-functional projects, track outcomes, and create reports and playbooks to support business decisions.
What they ask for
- Bachelor’s degree or above.
- At least 2 years of experience in a listed field, including internet platform businesses, business analysis, strategy operations, merchant operations, growth operations, logistics operations, or management consulting.
- Proficiency in Excel/Google Sheets; strong analytical and structured problem-solving skills.
- Project management, communication, collaboration, documentation, and presentation skills.
Nice to have
- Experience in e-commerce, cross-border e-commerce, logistics fulfillment, warehousing, shipping solutions, or merchant growth.
- Familiarity with FBT, platform fulfillment, TT Shipping, last-mile delivery, pickup operations, or logistics performance management; SQL skills.
Tools
Excel/Google Sheets, SQL
Model-written summary · the original posting is authoritative