TikTok Shop - Middle Mile Dispatch Manager

What you'll do

• Dispatch and manage scheduled and ad-hoc linehaul loads; monitor execution and arrange recovery actions when issues arise.
• Coordinate carriers, drivers, yards, hubs, and internal teams on appointments, load status, exceptions, and documentation.
• Maintain accurate operational records and shift handoffs; follow SOPs and contribute to root-cause analysis and process improvements.

What they ask for

• 3+ years of experience in transportation dispatch, linehaul operations, or logistics execution.
• Ability to work flexible, non-standard shift hours, including overnight, early morning, weekends, and holidays.
• Excellent communication and strong problem-solving skills in a fast-paced, time-sensitive environment.
• Working knowledge of TMS/TMC platforms and real-time load tracking tools.

Nice to have

• Experience supporting e-commerce linehaul networks; familiarity with appointment-based warehouse operations and wave scheduling.
• Exposure to transportation KPIs, dashboards, operational metrics, and exception reporting.

Tools

TMS/TMC