TikTok
TikTok Shop - Product Manager, AI Service Experience
Seattle, Washington · Manager · Full-time · Posted Oct 28, 2026
- Experience
- 3+ years as a Product Manager.
About the job
Leads product development for AI-driven customer service experiences in TikTok Shop, including chatbots and LLM-assisted tools for merchants, creators, and support agents.
What you'll do
- Plan and iterate on service products, including requirements, prototypes, and PRDs.
- Apply LLMs to improve chatbot interactions and build AI features that help agents resolve support cases efficiently.
- Partner with operations, engineering, and AI teams; use metrics such as CSAT and CPD to guide product improvements.
What they ask for
- 3+ years of Product Manager experience and a track record of launching LLM-related products.
- Deep understanding of model capabilities and practical applications.
- Strong analytical, product, communication, and project-management skills.
Nice to have
- Understanding of e-commerce and retail; knowledge of user-generated content platforms or LIVE streaming.
- Experience with AI, customer service platforms, or complex B2B platforms.
Tools
Large Language Models (LLM), Chatbots, CSAT, CPD
AI focus
Develops LLM-enhanced chatbots and AI-assisted tools for merchants, creators, and human customer-service agents.
Model-written summary · the original posting is authoritative