TikTok Shop - Regional Sort Center Operations Manager

What you'll do

• Plan regional sort-center networks, facility layouts, process flows, and peak capacity; select and deploy automated sortation equipment.
• Oversee end-to-end hub operations and KPI monitoring, driving service, quality, cost, labor productivity, and continuous improvement.
• Coordinate middle-mile and last-mile operations, peak planning, contingency response, and regional team development.

What they ask for

• Bachelor’s degree or equivalent practical experience in Supply Chain Management, Logistics, Industrial Engineering, Operations Management, or a related field.
• 5+ years of progressive leadership experience in parcel, e-commerce fulfillment, freight, or high-volume distribution operations, including 3+ years leading multi-site facilities or large regional hubs.
• Experience owning performance in a complex, high-throughput sortation or fulfillment environment across safety, service, quality, cost, and labor productivity metrics.
• Experience leading site launches, major capacity expansions, automation deployments, or facility turnarounds.

Nice to have

• Experience with automated parcel or e-commerce sortation hubs, including WMS, WCS/WES, sortation control, scan events, and equipment integration.
• Experience in high-density express or e-commerce operations; Lean Six Sigma Green Belt/Black Belt, PMP, or related certification.

Tools

cross-belt sorters, dimensioning weighing scanning (DWS) systems, conveyor lines, WMS, WCS/WES, Lean Six Sigma