TikTok
TikTok Shop- Service Account Management Lead
Seattle, Washington · Full-time · Posted Oct 28, 2026
- Experience
- Preferred: 3+ years managing sales and service teams, with experience in the e-commerce industry.
- Education
- BA/BS degree or equivalent practical experience.
About the job
Leads TikTok Shop’s US Service Account Management function, overseeing partner support teams and developing services that help top-tier sellers improve account health and grow GMV.
What you'll do
- Manage a blended team of BPO associates and in-house Category Operations Managers, including coaching, performance management, and staffing.
- Design and implement premier support for top-tier partners, using education and coaching to improve seller performance and retention.
- Analyze service and productivity metrics, resolve operational issues, and work with internal teams to improve seller support processes.
What they ask for
- BA/BS degree or equivalent practical experience.
- Strong data analysis, root-cause analysis, and problem-solving skills.
- Experience building and influencing internal stakeholder relationships and using data to generate insights.
- Fluency in Mandarin and English, including business terminology.
Nice to have
- Experience in e-commerce or marketplace platforms, or supporting seller operations or marketplace partners.
- 3+ years managing sales and service teams, with experience in the e-commerce industry.
Model-written summary · the original posting is authoritative