TikTok
TikTok Shop - Site Operations Manager
Carol Stream, Illinois · Manager · Full-time · Posted Oct 28, 2026
- Experience
- 5 years of experience managing third-party logistics providers/vendors.
- Education
- Bachelor's degree in Business, Logistics, Operations, Engineering, a related field, or equivalent practical experience.
About the job
Manages end-to-end e-commerce fulfillment operations, including building operational performance, planning, improvement, and team management.
What you'll do
- Manage inbound, pick, pack, and outbound fulfillment operations, delivering regional safety, productivity, quality, and cost targets.
- Provide strategic and long-term planning inputs, including peak-season planning, and lead continuous improvement and network-wide projects.
- Set node objectives and team expectations, measure performance, and work with cross-functional teams and third-party providers.
What they ask for
- Bachelor's degree in Business, Logistics, Operations, Engineering, a related field, or equivalent practical experience.
- 5 years of experience managing third-party logistics providers/vendors.
- Strong project management and continuous improvement skills.
- Experience managing inbound, outbound, or quality operations, with understanding of key metrics, inputs, and outputs; track record in operations management.
Nice to have
- Continuous improvement, Lean Six Sigma, or Kaizen experience.
- Experience writing training documents and standard operating procedures.
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