TikTok
TikTok Shop - Site Operations Manager
Fontana, California · Manager · Full-time · Posted Oct 28, 2026
- Experience
- 5 years managing third-party logistics providers/vendors.
- Education
- Bachelor's degree in Business, Logistics, Operations, Engineering, a related field, or equivalent practical experience.
About the job
Manages end-to-end e-commerce fulfillment node operations, overseeing performance, planning, continuous improvement, and teams to improve delivery experience while controlling costs.
What you'll do
- Manage inbound, picking, packing, and outbound fulfillment operations, including operational KPIs and cost targets.
- Provide strategic and peak-season planning, drive continuous improvement, and lead projects with network-wide impact.
- Set node-operation objectives and team expectations, and coordinate with cross-functional teams and third-party service providers.
What they ask for
- Bachelor's degree in Business, Logistics, Operations, Engineering, or a related field, or equivalent practical experience.
- 5 years of experience managing third-party logistics providers/vendors.
- Strong project management and continuous improvement skills.
- Experience managing inbound, outbound, or quality operations, with understanding of key metrics, inputs, and outputs.
Nice to have
- Continuous improvement, Lean Six Sigma, or Kaizen experience.
- Experience writing training documents and standard operating procedures.
Model-written summary · the original posting is authoritative