TikTok
TikTok Shop - Site Ops Supervisor, Sort Center - Chicago
Chicago, Illinois · Full-time · Posted Oct 28, 2026
- Experience
- 3+ years; no alternatives stated.
- Education
- Associate's degree or above.
About the job
Leads daily sort-center operations, managing frontline teams, labor and capacity planning, and performance to support safe, efficient parcel processing and timely shipments.
What you'll do
- Oversee inbound, inventory movement, picking, packing, putaway, and outbound shipping operations; monitor performance and resolve bottlenecks.
- Plan staffing and labor allocation, coordinate with warehouse, transportation, and line haul teams, and drive continuous improvement.
- Coach and develop Team Leads and associates while maintaining safety, quality, and SOP compliance.
What they ask for
- Associate's degree or above.
- 3+ years of experience in warehouse operations, fulfillment, sortation centers, logistics, or supply chain environments, including hands-on frontline operations management.
- Proven experience leading teams in a fast-paced, high-volume operational environment.
- Strong workforce planning, labor management, problem-solving, and decision-making skills.
Nice to have
- Bachelor's degree in Supply Chain, Logistics, Operations Management, Business Administration, or a related field.
- Experience in large-scale fulfillment or sortation centers, parcel or cross-border logistics, performance metrics, safety practices, or continuous improvement.
Tools
OSHA, 5S
Model-written summary · the original posting is authoritative