TikTok
Travel Services Operations Advisor - AMS
San Jose, California · Full-time · Posted Oct 28, 2026
- Experience
- 3+ years in relevant fields such as business travel, customer service, or service improvement.
- Education
- Bachelor's degree or above.
About the job
Operates and improves regional business travel services, supplier performance, travel policies, and related systems to enhance service quality and the global travel experience.
What you'll do
- Manage regional travel service operations, escalated complaints, OnCall BPO customer service, service standards, and performance evaluations.
- Manage travel suppliers and service quality; coordinate regional travel projects with internal and external teams.
- Analyze regional travel policies and the Hi Travel system, identify improvement opportunities, and drive policy and product teams to address issues.
What they ask for
- Bachelor's degree or above.
- 3+ years of experience in relevant fields such as business travel, customer service, or service improvement.
- Strong learning ability and ability to adapt to a fast working pace.
- In-depth understanding of the company's business characteristics and business travel development stage from a global perspective.
Nice to have
- Patience, resilience, proactivity, and attention to detail.
- Responsibility, customer-service orientation, communication skills, and teamwork.
Tools
Hi Travel
Model-written summary · the original posting is authoritative