TikTok
TTS Merchant Support Project Intern (TikTok Shop - Supply Chain and Logistics) - 2026 Start
Los Angeles, California · Internship · Posted Oct 28, 2026
- Experience
- No specific number of years stated; internship commitment of at least 3 months.
- Education
- Currently pursuing a Bachelor's degree in Supply Chain, Logistics, Operations Management, Business, or a related field.
About the job
Supports TikTok Shop fulfillment operations by monitoring exceptions, coordinating resolutions, analyzing performance, and improving operational processes and merchant experience.
What you'll do
- Monitor and help resolve inbound, outbound, inventory, and returns exceptions across fulfillment centers; coordinate with stakeholders to meet SLA targets.
- Track cases and performance, identify recurring issues and service-level risks, and support root cause analysis and corrective actions.
- Gather feedback and assist with process and SOP improvements, including on-site operational monitoring and follow-up.
What they ask for
- Currently pursuing a Bachelor's degree in Supply Chain, Logistics, Operations Management, Business, or a related field.
- Strong problem-solving, attention to detail, ownership, communication, and coordination skills.
- Able to work on-site at least 4 full working days per week; 5 days preferred.
- Able to commit to an internship of at least 3 months.
Nice to have
- Prior internship or project experience in e-commerce, logistics, fulfillment, warehouse operations, or merchant/customer support; familiarity with warehouse exception handling and cross-functional or logistics-partner coordination.
- Basic data analysis skills using Excel or other analytical tools; interest in e-commerce logistics and merchant experience.
Tools
Excel
Model-written summary · the original posting is authoritative