Tin Can
Director of Customer Experience
$160K–$180K
Seattle · On-site · Director · Full-time · Posted Sep 10, 2026
- Experience
- 8+ years leading customer experience or support operations; must include experience working on a connected hardware device.
About the job
Leads Tin Can’s customer experience strategy and operations, scaling support across the customer lifecycle, team, systems, and international markets.
What you'll do
- Build and scale customer experience processes, technology, support partnerships, and international operating models.
- Develop the CX team and establish performance standards for service quality, response and resolution times, and escalation management.
- Use customer data and ticket trends to drive product, fulfillment, policy, and operational improvements.
What they ask for
- 8+ years leading customer experience or support operations, including hands-on experience with a connected hardware device.
- Strong technical aptitude in device connectivity, activation flows, and companion-app troubleshooting.
- Experience selecting and implementing support tooling.
- Fluency using AI for triage, self-service, and analysis.
Pay
$160K – $180K (base salary)
Tools
phone systems, self-service, automation, AI-assistance
AI focus
Use AI as a multiplier across triage, self-service, and analysis; evaluate and scale AI-assisted CX technology.
Model-written summary · the original posting is authoritative