Tin Can
Social Media Community Manager
$68K–$83K
Seattle · On-site · Manager · Full-time · Posted Oct 22, 2026
- Experience
- Prior experience required; no number of years stated.
About the job
Own Tin Can’s social media conversations by monitoring and responding to DMs and comments, triaging issues, and coordinating handoffs to support or leadership.
What you'll do
- Monitor and respond to DMs and comments across Instagram, TikTok, Reddit, and Facebook; manage conversations in Sprout Social and Meta Business Suite.
- Triage conversations, escalate sensitive issues, and coordinate handoffs for order, shipping, and account concerns.
- Track response metrics and sentiment, maintain Tin Can’s voice, and report weekly trends.
What they ask for
- Prior experience in community management, social customer care, or social-support experience.
- Comfort managing high-volume DMs and ad comments across Instagram, TikTok, Reddit, and Facebook.
- Clear, on-brand writing and judgment about what to answer, escalate, or hand off.
- Availability for potential weekends and holiday-season surges, with PTO coverage.
Nice to have
- Experience with Sprout Social and/or Meta Business Suite.
- Familiarity with Tin Can.
Pay
$68K – $83K (base salary; currency not stated)
Tools
Sprout Social, Meta Business Suite, Instagram, TikTok, Reddit, Facebook
Model-written summary · the original posting is authoritative