Tin Can
Technical Customer Experience Specialist
$75K–$85K
Seattle · On-site · Full-time · Posted May 27, 2026
- Experience
- No specific number of years stated.
About the job
Provides empathetic, technically accurate support to customers setting up and troubleshooting Tin Can devices, accounts, and connectivity.
What you'll do
- Handle escalated technical inquiries across email, SMS, social DMs, and phone; troubleshoot activation, accounts, VoIP connectivity, routers, and permissions.
- Identify recurring issues and escalate trends, bugs, and workflow gaps; maintain response templates and knowledge-base content.
- Spot repetitive tasks suitable for automation and collaborate on improving support processes.
What they ask for
- Previous experience supporting consumer hardware or consumer tech products.
- Familiarity with networking troubleshooting or device-activation workflows.
- Excellent verbal and written communication, including explaining technical concepts to non-technical audiences.
- Experience providing customer support via email, chat, or phone.
Pay
$75K – $85K (base salary)
Tools
VoIP
Model-written summary · the original posting is authoritative