Tines
Customer Success Manager II - West
$125K
United States (Remote) · Remote · Manager · Full-time · Posted Jun 24, 2026
- Experience
- 3+ years in a technical account management, customer success, or post-sales role at a technology company.
- Visa sponsorship
- Applicants must be authorized to work for any employer in the U.S.; Tines is unable to sponsor or take over sponsorship of an employment visa at this time.
About the job
Manage customer onboarding, adoption, renewals, and account expansion for Tines’ automation platform, while coordinating customer needs and feedback with internal teams.
What you'll do
- Lead onboarding and business reviews; assess customer goals, performance, and opportunities to expand platform usage.
- Develop account and renewal plans, monitor customer health, and address risks to customer goals.
- Translate customer needs and feedback for Product and Engineering and collaborate with internal teams on customer solutions.
What they ask for
- 3+ years of experience in technical account management, customer success, or a post-sales role at a technology company.
- Experience with SaaS solutions for technical teams, such as cybersecurity, DevOps, or IT.
- Experience uncovering problems and opportunities and translating technical requirements to internal teams and partners.
- Knowledge of APIs and how they function.
Pay
$125K OTE (80/20 split) — total pay
Tools
Tines
Model-written summary · the original posting is authoritative