Tines
Lead Customer Success Manager - West
$190K–$220K
United States (Remote) · Remote · Manager · Full-time · Posted Jul 30, 2026
- Experience
- 10+ years; no alternative stated.
- Visa sponsorship
- Must be authorized to work for any employer in the U.S.; unable to sponsor or take over sponsorship of an employment visa.
About the job
Own strategic post-sales relationships for enterprise accounts, driving retention, customer value, executive alignment, and expansion in partnership with Sales and technical teams.
What you'll do
- Drive account health, net retention, and long-term strategic alignment across complex enterprise accounts.
- Partner with Sales to develop account plans and identify expansion, upsell, and renewal opportunities.
- Coordinate with technical teams and lead executive reviews to connect deployments with business outcomes and demonstrate ROI.
What they ask for
- 10+ years in Enterprise Customer Success, Account Management, or Technical Account Management with high-ARR, complex enterprise platforms.
- Proven experience partnering with Sales on upsells, expansions, and renewals in complex, multi-stakeholder environments.
- Deep experience collaborating with Forward-Deployed Engineers, Solutions Architects, and product delivery teams.
- Outstanding communication and presentation skills, with experience advising C-level executives on technology strategy and operational efficiency.
Nice to have
- Domain knowledge in High Tech, such as cloud native, hardware/software OEMs, or AI/ML platforms.
Pay
$190K-220K OTE (80/20 split) total pay
Tools
Tines 3B, API
Model-written summary · the original posting is authoritative