Tines
Technical Support Engineer I
$85K–$95K
Boston, MA +1 · Remote · Full-time · Posted Oct 8, 2026
- Location
- Boston, MA
North America (Remote) - Experience
- 2+ years of technical support experience within a SaaS environment; automation or a related field is ideal.
About the job
Provides technical support to Tines customers by troubleshooting integrations and workflows, resolving technical issues, and coordinating handoffs across regional support shifts.
What you'll do
- Respond to customer inquiries across chat, Slack, and email; diagnose issues and explain solutions.
- Build, configure, troubleshoot, and document workflows and integrations, including APIs and authentication.
- Maintain clear shift handovers, escalate issues when needed, and share customer feedback and product improvement opportunities.
What they ask for
- 2+ years of technical support experience in a SaaS environment.
- Practical experience constructing, testing, and debugging REST and GraphQL API requests.
- Experience troubleshooting web environments, including HTTP, SSL, and basic networking.
- Familiarity with at least one modern programming language, such as Python, TypeScript, or Ruby.
Nice to have
- Experience with AI actions and agentic workflows, including LLM APIs, prompt structures, and MCP.
- Fluent Spanish; Tines certification; or familiarity with Docker, Postgres, Redis/Valkey, load balancers, or cloud orchestration platforms.
Pay
$85,000 – $95,000 per year (USD, base salary)
Tools
REST, GraphQL, HTTP, SSL, Python, TypeScript, Ruby, SQL
AI focus
Exposure to implementing or troubleshooting AI actions and agentic workflows, including LLM APIs, prompt structures, and MCP; supporting customers using AI and leveraging AI to increase professional effectiveness are desirable.
Model-written summary · the original posting is authoritative