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Senior Manager, CS Data & Analytics
$145K–$232K
Boston, MA +1 · Manager · Full-time · Posted Oct 5, 2026
- Location
- Boston, MA
Boston, MA, United States - Experience
- 8+ years in analytics, BI, or data science, including 2+ years leading analysts.
About the job
Leads Customer Success analytics, connecting customer data and insights to improve performance, customer experience, and enablement.
What you'll do
- Own the weekly Customer Success Business Review and guide discussions of key business indicators.
- Lead analytics for customer experience, Voice of the Customer, and education and enablement impact.
- Manage two analysts and partner on the Customer Success data foundation and AI-enabled self-service.
What they ask for
- 8+ years in analytics, BI, or data science, including 2+ years leading analysts; experience owning a recurring executive business review.
- Hands-on experience analyzing unstructured data, such as survey verbatims or support transcripts; working comfort with statistics and experimental design.
- Strong SQL and fluency with a modern data stack (Snowflake, Hex, dbt, or equivalent).
- Hands-on experience using AI for analytics, plus direct experience with customer success, customer experience, or support data.
Nice to have
- Experience measuring training, enablement, or customer adoption programs.
- Experience with text analytics or topic modeling, or using AI to build agents, apps, or other data products.
Pay
$145,000 — $232,000 USD (base salary)
Tools
SQL, Snowflake, Hex, dbt
AI focus
Use AI for analytics, recurring-work automation, and self-service tools; partner with an Applied AI & Data Science lead and expand self-service through AI tooling.
Model-written summary · the original posting is authoritative