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Senior Manager, Talent Operations
$120K–$192K
Boston, MA +1 · Manager · Full-time · Posted Oct 22, 2026
- Location
- Boston, MA
Boston, MA, United States - Experience
- Typically 12+ years with a Bachelor’s degree; or 8+ years with a Master’s degree; or a PhD with 5+ years experience; or equivalent experience. Also requires 7+ years managing People Operations/Shared Service Functions and 5+ years of people management and leadership experience in a global organization.
- Education
- Bachelor’s degree; or Master’s degree; or PhD; or equivalent experience.
About the job
Leads North America People Services, managing employee support operations and improving service delivery across the employee lifecycle.
What you'll do
- Lead North America shared-services delivery and manage and develop the People Operations team.
- Set service metrics and SLAs, and drive automation, standardization, scalability, and compliance improvements.
- Partner with global COEs and cross-functional stakeholders to shape locally compliant programs and deliver People initiatives.
What they ask for
- Typically 12+ years of related experience with a Bachelor’s degree; or 8+ years and a Master’s degree; or a PhD with 5+ years experience; or equivalent experience.
- 7+ years managing People Operations/Shared Service Functions and 5+ years of people management and leadership experience in a global organization.
- Experience operating in a matrixed structure and expertise in Global HR Transformation, strategy, design and transition of People Operations.
- Proficiency leveraging AI technologies to optimize workflows and service delivery; familiarity with labour regulations, GDPR, SOX-compliant programs, and HR technology, reporting, workflows, and auditing.
Nice to have
- Prior exposure to or background supporting the EMEA market.
- Experience with Greenhouse, Workday and ServiceNow is valuable.
Pay
$120,000 — $192,000 USD base salary
Tools
Claude, Greenhouse, Workday, ServiceNow
AI focus
Use AI technologies, including platforms like Claude, to optimize operational workflows, accelerate service delivery, and improve employee experience.
Model-written summary · the original posting is authoritative