Toast
Staff Software Engineer - AI/Agent Engineer, Care Automation
$151K–$309K
Remote, USA +1 · Remote · Staff · Full-time · Posted Sep 1, 2026
- Location
- Remote, USA
Remote - USA - Experience
- 5+ years of software engineering experience; meaningful hands-on production AI/ML experience required.
- Education
- Bachelor's degree in Computer Science or a related field, or equivalent practical experience.
About the job
Build and operate AI-powered automations and agentic workflows across Toast’s customer care systems to help agents resolve issues faster and improve customer outcomes.
What you'll do
- Design and operate AI-powered automations and workflows, including human-in-the-loop checkpoints.
- Build and maintain integrations between LLM-based systems and care platforms; test, monitor, and improve production systems.
- Collaborate with engineering, Salesforce, and operations teams to automate care workflows.
What they ask for
- 5+ years of software engineering experience, including meaningful hands-on experience building AI/ML systems in production.
- Practical experience with large language models, agentic frameworks, and prompt engineering.
- Strong backend engineering skills in Python, Java, or Go, plus experience with event-driven architectures and enterprise integrations.
- Bachelor's degree in Computer Science or a related field, or equivalent practical experience.
Nice to have
- Experience with Salesforce Service Cloud or Amazon Connect; Workato or another iPaaS platform.
- Hands-on RAG and vector database experience, or familiarity with AWS AI/ML services.
Pay
$193,000 — $309,000 USD (base salary); $168,000 — $269,000 USD (base salary); $151,000 — $242,000 USD (base salary)
Tools
Salesforce Service Cloud, Amazon Connect, LangChain, LangGraph, Python, Java, Go, Workato
AI focus
Build production AI/ML automations and agentic workflows using LLMs, prompt engineering, and integrations across care systems; monitor and improve their performance.
Model-written summary · the original posting is authoritative