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Staff Software Engineer, Care Experience
$151K–$309K
Remote, US +1 · Remote · Staff · Full-time · Posted Oct 13, 2026
- Location
- Remote, US
Boston, MA, United States - Experience
- 8+ years of software engineering experience.
About the job
Leads the design, development, migration, and operation of reliable care-agent tools that integrate contact-center and backend systems to improve support for restaurants.
What you'll do
- Own care-agent tooling projects from design through production, using agent feedback and operational metrics to iterate.
- Lead architecture and development of integrations that give agents real-time customer, account, device, and case information.
- Ensure business-critical tools are reliable and performant, and mentor engineers while partnering across teams.
What they ask for
- 8+ years of software engineering experience building and operating production systems using Java, Kotlin, or other object-oriented languages.
- Experience designing AWS-native integrations, including Lambda-based backend access and event-driven architectures.
- Technical leadership of complex systems from architecture through launch and operation, including stakeholder alignment.
- Experience integrating third-party platforms and vendor systems.
Pay
Zone A: $193,000 — $309,000 USD (base salary); Zone B: $168,000 — $269,000 USD (base salary); Zone C: $151,000 — $242,000 USD (base salary)
Tools
Java, Kotlin, AWS, Lambda, EventBridge, Kinesis, Cursor, Claude
AI focus
Use AI-assisted development tools to improve workflow and velocity and pioneer new approaches to building.
Model-written summary · the original posting is authoritative