Torch Dental
Customer Experience Operations Manager
$70K–$100K
New York, New York · Hybrid · Manager · Full-time · Posted Oct 19, 2026
- Experience
- 3+ years of work experience in operations, business operations, consulting, or high-growth tech.
About the job
Leads customer experience operations by monitoring performance, improving workflows, guiding the team, and coordinating with cross-functional partners.
What you'll do
- Track team performance and metrics, investigate issues, and turn findings into action plans.
- Resolve recurring problems by improving SOPs and guides; lead quarterly projects and monitor risks and timelines.
- Serve as a key contact for the team and cross-functional partners, including supplier, engineering, and product teams.
What they ask for
- 3+ years of experience in operations, business operations, consulting, or high-growth tech.
- Experience managing, coaching, and mentoring others.
- Strong problem-solving and data-analysis skills, including root-cause analysis, decision-making, and goal-setting.
- Demonstrated success in a customer-facing role, including managing client relationships and communications.
Nice to have
- Experience with SQL, Looker, Apps Script, or Python.
Pay
USD 70,000–100,000 per-year-salary (base salary)
Tools
SQL, Looker, Apps Script, Python
Model-written summary · the original posting is authoritative