Town
Product Support
$115K–$145K
San Francisco · On-site · Full-time · Posted Aug 12, 2026
- Experience
- 2+ years in customer support or customer experience.
About the job
Own end-to-end product support at Town, resolve complex customer issues, and turn support insights into better documentation, tooling, AI-assisted workflows, and product improvements.
What you'll do
- Manage inbound support, investigate complex technical and billing issues, and coordinate with engineering when needed.
- Improve AI-assisted support and create documentation, playbooks, and help content.
- Identify recurring issues, share customer feedback with product and engineering, and maintain response and resolution quality.
What they ask for
- 2+ years in customer support or customer experience, handling complex or escalated issues.
- Clear, warm customer communication and strong ownership.
- Technical comfort, including reasoning about customer setups and investigating logs, APIs, or integrations.
- Daily use of AI tools and interest in improving AI-assisted support systems.
Nice to have
- Experience at a high-growth technology or SaaS company.
Pay
$115K – $145K (base salary)
Tools
AI, logs, APIs
AI focus
Use Town and internal tooling to investigate issues and shape accurate, on-brand, helpful AI-assisted support flows.
Model-written summary · the original posting is authoritative