Trace3
IT Support Specialist II
Houston, TX +1 · Full-time · Posted Sep 16, 2026
- Location
- Houston, TX
Houston, Texas, United States - Experience
- A minimum of 3 years in Tier 2 / advanced support or escalation; no alternatives stated.
- Education
- High school diploma required; Associate’s or Bachelor’s degree in an IT-related field preferred.
About the job
Provides Tier 2 end-user IT support, manages laptop hardware replacement and lifecycle processes, and supports SharePoint Online administration and users.
What you'll do
- Escalate and resolve complex hardware, software, network, and application incidents; document resolutions and maintain customer communication.
- Coordinate laptop replacement, inventory tracking, imaging, deployment, and decommissioning using MDM tools.
- Provide SharePoint Online Tier 2 support, including permissions, site settings, content organization, and user training.
What they ask for
- At least 3 years in Tier 2 IT support, advanced support, or an escalation role.
- Experience troubleshooting complex technical issues across hardware, software, networking, and cloud platforms.
- Proficiency with Windows and macOS administration, Microsoft 365, an ITSM platform such as ServiceNow, networking fundamentals, MDM platforms, and SharePoint Online support.
- High school diploma.
Nice to have
- Experience supporting enterprise environments with 200+ users.
- Associate’s or Bachelor’s degree in an IT-related field; relevant certifications such as CompTIA A+, Network+, Microsoft Certified: Endpoint Administrator, M365 Fundamentals, or SharePoint Specialist.
Pay
$30 — $38 USD (base salary; pay period not stated)
Tools
Windows, macOS, Office 365, ServiceNow, Intune, JAMF, Workspace ONE, SharePoint Online
Model-written summary · the original posting is authoritative