Trace3
Manager, Professional Services (Remote)
$108K–$135K
Dallas, TX +1 · Manager · Full-time · Posted Sep 11, 2026
- Location
- Dallas, TX
Irvine, CA, United States - Experience
- At least 8 years of relevant Managed Services provider experience and at least 3 years managing technical staff.
- Education
- Associate's degree or equivalent level of experience.
About the job
Leads Trace3’s Professional Services Smart Hands team, overseeing staff, service delivery, customer satisfaction, project execution, and practice-area financial performance.
What you'll do
- Lead, mentor, train, and manage technical staff, including performance and career development.
- Oversee team metrics, project schedules, utilization, estimates, budgets, P&L, revenue, costs, and contract gross profit.
- Support presales scoping and sales, manage infrastructure projects, and maintain customer satisfaction through client partnerships.
What they ask for
- At least 8 years of Managed Services provider experience in network deployments, infrastructure refresh, smart hands work, project management, or related IT.
- At least 3 years of experience managing technical staff.
- Vendor Management expertise and strong negotiation, problem-solving, organizational, analytical, and communication skills.
- ITIL Foundation certification.
Pay
$108,000 — $135,000 USD (base salary)
Tools
ITIL
Model-written summary · the original posting is authoritative