Trebellar
Customer Success Manager
Remote - US · Remote · Manager · Full-time · Posted Sep 24, 2026
- Experience
- 4 to 7 years of Customer Success experience, including meaningful time at a startup.
About the job
Own enterprise customer relationships from contract through implementation, adoption, renewal, and expansion while helping build Trebellar’s Customer Success practices.
What you'll do
- Guide customer implementation and onboarding toward meaningful outcomes, with success plans, milestones, and clear ownership.
- Drive product adoption, monitor account health, and manage retention and renewal readiness.
- Partner with executives, Sales, Product, and Engineering on customer outcomes, expansion, and structured feedback.
What they ask for
- Experience owning enterprise account health across onboarding, adoption, renewal, and expansion, with clear outcomes.
- Track record of building customer-goal-based success plans and using product or usage data to guide action.
- Ability to identify customer risk and partner with Sales on renewal and expansion opportunities.
- Strong executive presence, written communication, and comfort creating structure in an ambiguous environment.
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