Triomics
Account Manager
$100K–$140K
New York Office · Hybrid · Manager · Full-time · Posted Jun 17, 2026
- Experience
- 3–6 years of account management / customer success experience; ideally at a health tech company where providers are primary users.
About the job
Own customer relationships for Triomics, coordinating integrations and go-lives and driving adoption, value realization, and account health after launch.
What you'll do
- Manage customer relationships and monitor account health, adoption, and value.
- Coordinate integration and go-live plans with customer teams, Forward Deployed Engineering, Clinical, and Product; support customer-specific platform adjustments and end-user training.
- Use adoption data to identify improvement opportunities, develop reporting and success plans, and share structured customer feedback internally.
What they ask for
- Demonstrated end-to-end customer relationship ownership from onboarding or implementation through ongoing success.
- Strong project management skills coordinating complex, multi-stakeholder integrations.
- Comfort with analytics and proposing reporting, KPIs, or dashboards; excellent communication and credibility with clinical end users.
- Based in NYC and willing to come to the office and travel to customers, or based in a regional customer hub and willing to travel to customers and NYC periodically.
Nice to have
- Clinical research experience, including supporting clinical trials or working with research coordinators; hands-on CRC or similar experience.
- Experience with deeply integrated technical products, rapid-growth startups, multiple accounts or personas, or oncology workflows.
Pay
$100K – $140K (base salary; currency not stated)
Tools
AI pipeline, EHR integrations
AI focus
Partner with Forward Deployed Engineers to tune the AI pipeline and platform to customer-specific needs.
Model-written summary · the original posting is authoritative