Triomics
Technical Support Engineer
$125K–$150K
New York Office · Hybrid · Full-time · Posted Jun 17, 2026
- Experience
- 3+ years in technical support, solutions engineering, or production operations at a SaaS or data platform company.
About the job
Own production health and resolve customer issues across Triomics deployments, investigating failures in data ingestion, document processing, AI extraction, and the application.
What you'll do
- Investigate production issues, resolve or escalate them with diagnostic context, and monitor deployments for failures and regressions.
- Communicate status and ETAs to clinical users; build triage workflows, runbooks, dashboards, and alerts.
- Identify recurring issues for product or engineering teams and train additional support engineers.
What they ask for
- 3+ years in technical support, solutions engineering, or production operations at a SaaS or data platform company.
- Ability to query SQL databases, read application logs through Grafana or Temporal, navigate AWS or Azure, and trace issues through a multi-service backend.
- Strong written communication with technical teams and non-technical clinical users.
- Comfort building processes from scratch.
Nice to have
- Built support tooling at an early-stage company; healthcare technology experience is a plus.
- Experience with data pipelines, Kubernetes or containerized deployments, or on-call and incident response.
Pay
$125K – $150K (base salary)
Tools
SQL, Grafana, Temporal, AWS, Azure, Kubernetes
AI focus
Support production AI extraction services and investigate extraction accuracy problems and regressions.
Model-written summary · the original posting is authoritative