TRM Labs
Customer Solutions Engineer
United States · Remote · Full-time · Posted Aug 22, 2026
- Experience
- Professional experience in pre- and post-sales roles; no number of years specified.
- Visa sponsorship
- US citizenship is required; dual citizenship is not permitted.
About the job
Own technical relationships with US federal and national-security customers, designing, deploying, integrating, and supporting TRM platform solutions.
What you'll do
- Design and deliver customer solutions, including platform customization, API integration, testing, and training.
- Lead technical discovery and advise customers on TRM APIs, architecture, implementation, and troubleshooting.
- Create integration documentation and share customer insights with engineering and product teams.
What they ask for
- Professional experience in pre- and post-sales roles such as Solutions Architect, Sales Engineer, Solutions Engineer, or Customer Success Engineer.
- US citizenship; dual citizenship is not permitted.
- Experience collaborating with engineering and product teams to customize API-based SaaS products, including implementation, testing, and launch.
- Ability to script in one or more languages to build customer PoCs or prototype APIs.
Nice to have
- Previous experience in AI development.
Tools
TRM platform, TRM APIs, Python, JavaScript, TypeScript, Slack
AI focus
Previous AI development experience is highly preferred. AI fluency is a baseline expectation; team members are expected to apply AI to accelerate workflows, solve problems, improve output quality, and increase speed and leverage.
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