TRM Labs
Deployment Strategist, Private Sector
$110K–$156K
United States +1 · Remote · Full-time · Posted Aug 31, 2026
- Location
- United States
Toronto, Canada - Experience
- 5+ years in crypto businesses, financial institutions, or fintechs, in compliance, investigative, or customer-facing functions.
About the job
Own strategic North America private-sector customer accounts, driving adoption, retention, and expansion while developing AI-assisted customer-success practices.
What you'll do
- Create customer success plans, monitor account health, prevent churn, and identify expansion opportunities.
- Prepare customer and executive materials and synthesize customer feedback for Product and Engineering using AI.
- Develop reusable AI prompts, templates, and workflows for the Deployment Strategy team.
What they ask for
- Hands-on experience in financial crime, AML, sanctions, or investigations.
- Demonstrated ownership of senior stakeholder relationships and ability to drive retention and expansion.
- Fluency using AI tools for research, drafting, and analysis, with sound judgment to verify outputs.
- Ability to communicate complex technical and investigative concepts to analysts and senior executives.
Pay
$110,000-$156,000 USD base salary
Tools
Claude, Slack
AI focus
Use AI to create success plans and customer briefs, analyze account and customer-health signals, accelerate research and case work, synthesize customer feedback, and build reusable team workflows.
Model-written summary · the original posting is authoritative