TRM Labs
Global Investigator (Triage)
United States · Remote · Full-time · Posted Oct 15, 2026
- Experience
- 1–3 years is fine; the posting asks for investigative or analytical experience and does not specify a required minimum.
About the job
Processes and validates crypto-related victim complaints, routing actionable cases into workflows for asset freezes, escalations, and recovery.
What you'll do
- Review AI-generated investigation results and make complaint disposition decisions, identifying errors such as false positives and misclassified scams.
- Enrich complaint information using commercial data sources and on-chain and off-chain checks, then route actionable cases.
- Maintain clear shift handoffs and provide structured feedback to engineering to improve AI triage.
What they ask for
- Investigative or analytical experience in the private or public sector.
- Strong AI fluency, including daily use of AI tools and judgment to detect incorrect output.
- Baseline crypto knowledge and ability to recognize threats such as investment scams, pig-butchering, and ransomware.
- US Citizenship and ability to obtain Public Trust clearance.
Nice to have
- Standard North American EST business hours are preferred.
- Experience growing toward deeper crypto expertise.
AI focus
Use AI investigation tooling as a co-pilot to triage complaints, validate outputs, and improve AI triage models through feedback to engineering.
Model-written summary · the original posting is authoritative