Trovy
Customer Success Associate
Salt Lake City · On-site · Full-time · Posted Sep 2, 2026
About the job
Supports Trovy customers throughout the HELOC lifecycle, handling onboarding and inquiries while improving customer-support operations and sharing feedback with product teams.
What you'll do
- Respond to customer inquiries by phone, email, and chat; guide applicants through onboarding and account management.
- Maintain accurate customer and loan records, follow compliance-sensitive procedures, and escalate relevant issues.
- Collaborate with operations and product teams to improve workflows and communicate customer feedback.
What they ask for
- Strong written and verbal communication skills, including explaining financial concepts in plain language.
- Customer-first, organized, detail-oriented, and process-improvement mindset.
- Ability to work independently, manage multiple customer interactions, and collaborate across teams.
- Comfort working in a fast-paced startup environment with evolving processes.
Nice to have
- Experience with Zendesk or a similar customer support platform.
- Familiarity with mortgage or consumer lending basics.
Pay
$23.00 - $26.00 per hour base compensation
Tools
Zendesk
Model-written summary · the original posting is authoritative