Truemed
Customer Success Manager
Los Angeles, San Francisco, Austin · Hybrid · Manager · Full-time · Posted May 6, 2026
- Experience
- 3–4+ years in Customer Success or Account Management; ideally in e-commerce, DTC, marketplace, or SaaS.
About the job
Own and grow a portfolio of health and wellness merchant partners, guiding them through onboarding, activation, co-marketing, and performance optimization to increase HSA/FSA transactions and retention.
What you'll do
- Manage merchant relationships and the full partner lifecycle, from onboarding through ongoing support and optimization.
- Coordinate co-marketing initiatives and analyze performance data to identify growth opportunities.
- Monitor merchant health, address issues, identify expansion opportunities, and contribute to scalable customer success processes.
What they ask for
- 3–4+ years of experience in Customer Success or Account Management.
- Strong relationship-building, communication, organizational, analytical, and problem-solving skills.
- Ability to manage multiple accounts and collaborate cross-functionally.
- Comfort working in a fast-paced startup environment.
Nice to have
- Experience in e-commerce, DTC, marketplace, or SaaS.
- Los Angeles location (preferred); SF or Austin also listed.
Model-written summary · the original posting is authoritative