Trullion
Enterprise Customer Success Manager, Office of the CFO
$130K–$160K
New York · On-site · Manager · Full-time · Posted Oct 30, 2026
- Experience
- 5+ years; roles may include CSM, Account Manager, or Implementation Manager.
- Education
- Bachelor's degree required.
About the job
Own strategic relationships with Trullion’s largest enterprise finance customers, driving implementation, adoption, retention, and expansion while demonstrating business outcomes.
What you'll do
- Manage the full customer lifecycle for approximately 30 enterprise accounts, from onboarding through reviews, renewals, and expansion.
- Lead complex implementations, structured discovery, and change management to build customer coalitions and drive adoption.
- Run executive business reviews focused on ROI, risk reduction, and efficiency; partner with Product, Marketing, and Implementation on customer feedback and enterprise experience.
What they ask for
- 5+ years in a client-facing CSM, Account Manager, or Implementation Manager role at a B2B SaaS company, with direct enterprise account management experience.
- Bachelor's degree required; strong command of accounting or finance concepts.
- Experience managing a multi-million dollar book of business and a proven track record of driving expansion ARR.
- Demonstrated results in retention, expansion, or time-to-value; ability to work onsite at the NYC office 3 days per week.
Nice to have
- Experience with lease accounting, revenue assurance, audit, or ERP-adjacent workflows.
Pay
$130,000-$160,000 USD OTE (base salary or total pay not specified)
Model-written summary · the original posting is authoritative