Trunk Tools
Sr. Customer Success Manager
$120K–$153K
Remote - US Time Zone +3 · Remote · Manager · Full-time · Posted Aug 6, 2026
- Location
- Remote - US Time Zone
San Francisco - Bay Area
Austin
New York City HQ - Experience
- 3–5 years in customer success, customer experience, or enterprise SaaS solutions; at least 3 years in a customer-facing role managing a portfolio of accounts.
- Education
- Bachelor’s degree or equivalent experience.
About the job
Manages a portfolio of enterprise customers, helping them adopt Trunk Tools’ software, realize value, renew, and grow their accounts.
What you'll do
- Build customer relationships, guide onboarding and training, and develop success plans that support adoption and ROI.
- Monitor account health, drive retention and expansion, and conduct Quarterly Business Reviews.
- Coordinate issue resolution and share customer feedback and account insights with internal teams.
What they ask for
- At least 3 years in a customer-facing role managing a portfolio of accounts.
- Proven track record driving customer satisfaction, retention, and expansion in an enterprise environment.
- Strong communication, problem-solving, and account-management skills; ability to manage multiple accounts and projects.
- Bachelor’s degree or equivalent experience.
Nice to have
- Experience working in a construction technology company.
- Relevant certifications; experience with Salesforce, HubSpot, Planhat, or Gainsight.
Pay
$120K – $153K USD base salary
Tools
Salesforce, HubSpot, Planhat, Gainsight
Model-written summary · the original posting is authoritative