Twelve Labs
IT Support Engineer
$118K–$140K
San Francisco · Hybrid · Full-time · Posted Sep 25, 2026
- Experience
- 4+ years; no stated alternatives.
- Visa sponsorship
- Visa support where applicable.
About the job
Supports and scales Twelve Labs’ global internal IT systems, including employee support, identity and access, endpoints, SaaS, automation, office technology, and compliance.
What you'll do
- Resolve employee technology issues and administer identity, endpoint, SaaS, networking, and office systems.
- Improve employee lifecycle workflows and automate provisioning, access management, inventory, and other IT processes.
- Support security and compliance controls, AI tool governance, IT asset management, documentation, and technical escalations.
What they ask for
- 4+ years of experience in IT engineering, systems administration, corporate IT, endpoint engineering, or technical support.
- Hands-on macOS support and working knowledge of Windows; experience administering modern identity platforms and MDM tools.
- Experience with IAM protocols and access controls, networking fundamentals, and scripting, APIs, or workflow automation.
- Hands-on experience implementing technical compliance controls for relevant frameworks such as SOC 2, ISO 27001, NIST 800-171/CMMC, PCI DSS, or GDPR.
Nice to have
- Experience with zero-trust, device trust, conditional access, or EDR tools; cloud IAM; or enterprise AI tools.
- Relevant IT, networking, or system administrator certifications.
Pay
$118K – $140K (base salary)
Tools
macOS, Windows, Python, Bash, Okta Workflows, Okta, Google Workspace, AWS
AI focus
Evaluate, deploy, govern, and troubleshoot company AI development and productivity tools; preferred experience includes enterprise AI tools, LLM platforms, or AI coding assistants.
Model-written summary · the original posting is authoritative