Twilio
Developer Success Engineer
$117K–$172K
Remote - US · Remote · Full-time · Posted Oct 9, 2026
- Experience
- 2+ years writing code in a support, solutions, or software engineering role.
About the job
Supports developers using Stytch by advising on implementation, troubleshooting technical issues, relaying customer feedback, and contributing code and product improvements.
What you'll do
- Build features and fix bugs in Stytch and Twilio products; ship small, well-tested fixes.
- Provide technical support to customers and help them design implementations.
- Improve documentation and processes, and relay customer insights to Product, Design, and Engineering.
What they ask for
- At least 2 years writing code to build, debug, or automate in a support, solutions, or software engineering role.
- Hands-on programming experience in a major language and ability to debug others’ code and ship tested fixes in an existing codebase.
- Familiarity with modern web services and APIs.
- Ability to understand customer needs, troubleshoot root causes, and communicate effectively at all levels.
Nice to have
- Experience with authentication protocols (SAML/OAuth), MFA, or IdP.
- Prior customer-facing technical experience or experience on a dedicated software development or product team.
Pay
$116,960 - $146,200 USD base salary; $123,760 - $154,700 USD base salary; $137,520 - $171,900 USD base salary
Tools
Stytch, Twilio, SAML/OAuth, MFA, IdP
Model-written summary · the original posting is authoritative