Twilio
Senior Presales Engineer
$110K–$152K
Remote - US · Remote · Senior · Full-time · Posted Oct 2, 2026
- Experience
- 5+ years in pre-sales, or 6+ years in professional technical-product support with customer-facing experience.
- Education
- Bachelor’s and/or Master’s degree in a technical discipline (Engineering, Mathematics, Computer Science) or equivalent practical experience.
About the job
Supports Twilio’s Digital Sales Communications team by understanding customers’ communications needs and guiding them to technical solutions for complex products.
What you'll do
- Communicate and present technical solutions to customers, building confidence with different audiences.
- Understand customer communications needs and guide them to appropriate technical solutions.
- Travel approximately 10% for in-person customer and team connections.
What they ask for
- 5+ years of pre-sales experience selling complex technical products, or 6+ years of professional experience supporting technical products with customer-facing experience, particularly in delivery or consulting.
- Excellent communication and presentation skills, including the ability to explain complex topics to multiple audience levels.
- Ability to understand customers’ communications needs and guide them to a technical solution.
- Previous software development experience or working knowledge in a relevant area; technical bachelor’s and/or master’s degree, or equivalent practical experience.
Nice to have
- Familiarity with cloud platforms and cloud application architecture; experience in Telecom, SIP, Contact Center, or Security.
- Experience with sales methodologies.
Pay
$109,760.00 - $137,200.00 USD (base salary); $115,840.00 - $144,800.00 USD (base salary); $121,920.00 - $152,400.00 USD (base salary)
Tools
Amazon Web Services, Google Cloud, Microsoft Azure, SIP
AI focus
Twilio uses AI to help make its hiring process efficient; the posting does not describe AI-related job duties.
Model-written summary · the original posting is authoritative